Contact information

Contact Information

Effective Date: July 2026
Last Updated: July 2026

At Skin Matrix, we are dedicated to providing exceptional customer service and support. Whether you have a question about our products, need assistance with an order, or require general information, our team is here to help.

Customer Support

For all enquiries, please contact us using the details below:

Email: info@skinmatrixsa.co.za

Website: www.skinmatrixsa.co.za

Business Hours

Monday – Friday
08:00 – 17:00

Saturday
09:00 – 13:00

Sunday & Public Holidays
Closed

Order Enquiries

For faster assistance with an existing order, please include the following information in your email:

Full name
Order number
Email address used when placing the order
A brief description of your enquiry

Our team will investigate your request and respond as soon as possible.

Product Enquiries

If you need assistance choosing products or have questions about ingredients, application or your skincare routine, our team will be happy to assist.

Please note that any skincare advice provided by Skin Matrix is for general informational purposes only and is not intended to replace professional medical advice, diagnosis or treatment.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your enquiry promptly, please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the outer packaging, where applicable

Response Times

We aim to respond to all customer enquiries within 1–2 business days.

Response times may be slightly longer during weekends, public holidays, promotional periods or product launches.

Feedback

We value your feedback and continuously strive to improve our products and customer experience.

If you have suggestions, compliments or concerns, we encourage you to get in touch. Your feedback helps us continue delivering trusted, high-quality skincare solutions.