Terms of service

Terms of Service

Effective Date: July 2026
Last Updated: July 2026

Welcome to Skin Matrix. These Terms of Service ("Terms") govern your access to and use of the Skin Matrix website, products and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Eligibility

By using this website, you confirm that you are at least 18 years of age or that you have the permission of a parent or legal guardian to use this website and purchase our products.

You agree to use this website only for lawful purposes and in accordance with these Terms.

Products

Skin Matrix strives to ensure that all product descriptions, ingredient lists, pricing, images and other information displayed on our website are accurate.

However:

Product packaging may differ slightly from the images shown.
Colours displayed on electronic devices may vary.
Product availability is subject to stock availability.
We reserve the right to correct errors, inaccuracies or omissions without prior notice.

Skin Matrix may discontinue or modify products at any time.

Orders

All orders are subject to acceptance and availability.

Skin Matrix reserves the right to refuse or cancel any order for reasons including, but not limited to:

Product unavailability
Pricing or publishing errors
Payment verification issues
Suspected fraudulent activity
Incorrect customer information

If an order is cancelled after payment has been received, a full refund will be issued using the original payment method.

Pricing

All prices displayed on our website are quoted in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

Should an obvious pricing error occur, Skin Matrix reserves the right to cancel the affected order and issue a full refund.

Payments

Payments are processed securely through approved third-party payment providers.

Skin Matrix does not store customers' full credit or debit card information.

Orders will only be processed once payment has been successfully authorised.

Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates only and may vary due to circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

Additional courier charges resulting from incorrect delivery details may be charged to the customer.

Returns and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Please refer to that policy for information regarding eligibility, timeframes and procedures.

Product Use

Skin Matrix products are intended for cosmetic skincare use only and should always be used according to the directions provided.

Customers are encouraged to:

Read product instructions carefully.
Perform a patch test before first use.
Discontinue use if irritation occurs.
Seek professional medical advice if necessary.

Individual results may vary depending on skin type and usage.

No Medical Advice

The information provided on this website is for general educational and informational purposes only.

Skin Matrix products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Nothing on this website should be interpreted as medical advice or as a substitute for advice from a qualified healthcare professional.

Intellectual Property

All content published on this website is the exclusive property of Skin Matrix unless otherwise stated.

This includes:

Logos
Product names
Product packaging
Product photography
Graphics
Videos
Website design
Educational content
Marketing materials
Product descriptions

No content may be copied, reproduced, distributed, modified or used without prior written permission from Skin Matrix.

Acceptable Use

You agree not to:

Use this website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce malicious software or viruses.
Copy or reproduce website content without permission.
Interfere with the operation or security of the website.
Use automated software to extract website information without written consent.

Any breach of these Terms may result in legal action.

Limitation of Liability

To the fullest extent permitted by law, Skin Matrix shall not be liable for any direct, indirect, incidental, special or consequential damages arising from:

Use of this website.
Purchase or use of our products.
Website interruptions.
Technical failures.
Delivery delays.
Third-party services.
Reliance on information published on this website.

Nothing contained in these Terms excludes or limits any rights available to consumers under the Consumer Protection Act, 68 of 2008, or any other applicable South African legislation.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

Skin Matrix is not responsible for the content, security or privacy practices of third-party websites.

Accessing third-party websites is entirely at your own risk.

Force Majeure

Skin Matrix shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government restrictions
Power outages
Internet failures
Labour disputes
Acts of war
Civil unrest

Changes to These Terms

Skin Matrix reserves the right to amend these Terms of Service at any time.

Updated versions will be published on this page with a revised Last Updated date.

Your continued use of the website after any changes have been published constitutes acceptance of the updated Terms.

Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms or your use of the Skin Matrix website shall be subject to the exclusive jurisdiction of the South African courts.